Session Initiation Protocol (SIP) allowed more businesses to modernize their phone networks through unified digital communications, especially since millennials now make up a majority of the global workforce.
The millennial generation earned a reputation for its preference to use digital tools in the workplace. As a result, traditional phones no longer just offer a means to connect with clients and among co-workers through audio. Instead, some already offer other features such as messaging and video calls.
The new SIP open standard may help businesses to streamline the “integration” of new features to their VoIP networks while allowing them to modify communication tools based on their preferences. For instance, an SIP service provider may use the open standard solution to integrate several tools, including video and data, into a single system.
The rise of software communication phones will not instantly replace hardware phones, so it is better to find out how you can use open-standard SIP solutions to improve the VoIP experience for your employees. You should also consider to adapt them to your system as early as now since cloud and software hosted communications would comprise 55% of the VoIP market by 2021. Your competitors could already be planning on whether or not to use the SIP open standard on modernizing their communications.
Aside from VoIP phones, there are other ways to maintain your employees’ efficiency in communication with clients and colleagues. Headsets, for instance, should help your sales and customer service teams to perform better instead of the opposite.
Simple issues such as background noise should not be a problem if you invest in quality headsets. A client may be turned off by all the chatter they hear from other people who are also engaged in a sales pitch.
As business phones become more advanced, it is imperative that your business strives to keep up with the developments.